Refund policy

Online customers acting as consumers have the right to withdraw from the contract, as provided for in Articles 64–67 of Legislative Decree No. 206/2005, known as the Consumer Code.

Please note that this right is reserved only for natural persons, i.e., private consumers acting for purposes outside their profession. Legal and natural persons acting in a professional capacity with respect to the purchase contract do not have the right of withdrawal.

Pursuant to and within the limits of Article 64 of the Consumer Code, consumers have the right, within 14 calendar days of receiving the purchased products, to exercise their right of withdrawal. This right allows them to return the products received and obtain a refund of the price paid, without penalty and without having to specify the reason.

This right applies to all products purchased online from this site, with the exception of audiovisual or computer software delivered sealed and subsequently opened by the customer.
The cost of returning the product is borne by the consumer.

The right of withdrawal is entirely forfeited if the returned product is not intact, for example due to the absence of integral product components (accessories, cables, instruction manuals, etc.) or if the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.
Without limiting the right of withdrawal, upon delivery of the product, the consumer who has reason to believe that the product was damaged during transport must refuse delivery or accept it with express reservation.

All collections of intact packages must be made by the customer, adding the wording "INTACT PACKAGE, COLLECTION WITH RESERVATION OF CONTENTS" to the accompanying document (Article 1698 of the Italian Civil Code). Any defects must be reported within eight days using the following methods:

By registered mail with return receipt to the following address:

NUAGES ROUGES - Via Para, 2 - 47121 Forlì (FC)

PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, you must send, within 14 calendar days of receiving the purchased product, a communication clearly stating your intention to withdraw from the purchase contract.

This communication must be sent by registered letter with return receipt to the following address: NUAGES ROUGES - Via Para, 2 - 47121 Forlì (FC).

The notification may also be sent, within the same timeframe, by email (to info@nuagesrouges.it).

The consumer must then arrange, using a courier of their choice, to ship the product (if possible in the original packaging and, in any case, carefully packaged) complete with all accessories, instruction manuals, and everything originally contained.
The consumer must complete this shipment within ten business days from the date on which they sent the notification of exercising their right of withdrawal.

Important Notes

Transport costs and responsibility for the goods during shipment, as required by law, are the responsibility of the consumer.
It is therefore recommended to insure the product with the chosen courier, taking care to carefully package the goods, where possible placing the original packaging in an external box, and, in any case, avoiding damaging the product with adhesive tape, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, user licenses, cables, etc. In the event of damage during shipping during the return process, the consumer must notify the seller within five business days of receiving the product, allowing the consumer to file a complaint with the courier used for shipping. The damaged goods will be made available for return, and the withdrawal request will be canceled.
Except as provided below for partial withdrawals, the Seller will refund, within 14 days of the Seller becoming aware of the exercise of the right of withdrawal, the full purchase price and shipping costs for delivery. This will be done by credit card or bank transfer to the account indicated by the consumer; the consumer will be responsible for the shipping costs for returning the product.

If the withdrawal is partial (i.e., involving only a portion of products delivered in a single delivery), the refund of shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.

Order Cancellation Request

The purchase order can be cancelled at